Poor customer service stands out like the flashing from a lighthouse in the darkness of night: it’s unmistakable. Unlike a lighthouse, that helps you navigate away from disaster, poor customer service skills will guide you straight into disaster.

Failure to master customer service will impede your progress in every area of life.

The Pendulum Perspective mindset is that of a service mindset: exemplifying qualities that improve your personal and professional relationships.

Healthy conflict resolution is a critical leadership skill needed at all levels of management. Learning to manage conflict requires a willingness to accept a certain degree of confrontation. This may seem counterintuitive, but if difficult situations are evaded, they can snowball into crisis and erode teamwork. Avoidance can heighten tension, and it can also lead to “artificial harmony”, which is a dangerous state of existence.

Have you lost sight of the basics?

A seasoned leader may be proficient at using leadership tools such as strategic planning, goal setting, performing a SWOT analysis, or tracking KPIs, but sometimes, they just can’t seem to get the traction they need to reach their full potential. If you’re in this situation now, or ever find yourself in this scenario, take a moment to re-evaluate how you’re operating.